Siren hotel to motor city casino11/25/2023 ![]() ![]() I truly could not believe this was happening to me. Every hotel around the area was also sold out. Your reservation has been cancelled and we are completely sold out for tonight”. He responded to me, “Yes, it was confirmed two days ago, but now it’s not. ![]() ![]() I also informed him that I called the hotel two days prior to my trip and the front desk confirmed my reservation. So, I pulled up my hotel confirmation (via my email) to show the manager. After hearing this, I was certain there was a mistake. I also never received a written (or email) cancellation notification, which in my opinion, doesn’t make much sense since everything is completed electronically. However, I have absolutely no record of that call and highly doubt a call was ever made. The front desk “claimed” they called me earlier that day to inform me my reservation had been cancelled. Excuse me, what? Yup, they cancelled it earlier that morning. When I went to check into my room, I was informed that they had CANCELLED my reservation. However, all that changed yesterday after my horrific experience. I booked a room at Motor City Hotel way back in November I have stayed at this hotel in the past and had no issues. Last night was single handily the worst travel experience I have ever had, all thanks to Motor City Casino and Hotel. ![]()
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